Professional and trustworthy business translation and interpreting services are a must when selecting the right language translation agency. All your business contracts and communications must be accurately translated and encompass the cultural nuances that all languages have. Therefore, since our formation in 1989, we have followed a strict code of conduct that provides peace of mind for all our clients. 

All our translators and staff follow our Code of Conduct means we will adhere to the following rules:

Loyalty

We ensure that all our clients’ translation and interpreting projects are carried out in such a way that we feel we are part of our client organisation and our work will be true and loyal to their company ethos. 

Customer Confidentiality

We understand that the documents we translate can be of a sensitive nature, particularly if they are legal, medical or financial translations. Therefore we ensure that we have signed a non-disclosure agreement of our clients require it. We do the same with our translators as all our work is strictly confidential. All documents and information will be classified depending upon sensitivity.

Translation Reliability

Every quote comes with commitment to an agreed delivery time to complete the project and will include time for revision and proofreading. This commitment to reliability means we will not finally deliver the finished translation unless fully satisfied with the accuracy and quality of the finished text. To ensure the additional peace of mind, we are also covered by an indemnity insurance policy of up to £500,000.00.

Communication

We ensure that all our communication with our clients are clear and open. We can be contacted any time Monday to Friday during our working hours of 9.30 am to 6 pm. There are cases when progress reports are required, particularly during large or complex assignments. These update reports are carried out either by phone or by email.

Professionalism

We pride ourselves on delivering translation services to the highest standards and quality. We ensure that all our translators have the necessary qualifications and experienced to carry out the requested translations. This not only includes their depth of understand of the languages being used, but also in the industries they are from. 

Our Code of Conduct has served us well since we started and, as we enjoy a high level of repeat work from our business to business clients, it has been well received by them as well. We continue to provide the high quality and accurate translations across almost every language in the world, so if you have a translation project you would like us to help with, please give us a call.