Romo Translations Code of Integrity

LOYALTY

Loyalty to all our clients is a key factor in our approach to professional translations. For each translation assignment we undertake, we become an extension to our client’s organisation ensuring the highest quality of accuracy.

CONFIDENTIALITY

We understand that our client’s information and documents can be of a highly sensitive nature, either from a business point of view or personal. It is for this reason that we always sign a non-disclosure agreement when clients require us to do so. In addition, our translators will sign on an individual basis to ensure all our work remains strictly confidential. In essence, all documents and information will be treated as classified.

RELIABILITY

We pride ourselves on providing a reliable and trusted translation service to our clients. When we give a quote, we commit to a cost and delivery time for completion of the project. Each project will include the necessary time for revision and proofreading. We will not deliver the translation unless our clients are fully satisfied with the quality and accuracy of the text. To offer additional peace of mind, we are also covered by an indemnity insurance policy of £ 5,000,000.

COMMUNICATION

We believe that, in order to provide a seamless translation service, the client must be able to easily reach us with any questions, updates or amendments to their project. The team are on hand to help, with our working hours being Monday to Friday between 9.30am and 6pm.

PROFESSIONALISM

Since forming in 1989, we have delivered the highest quality translations to all our clients. We have an excellent reputation with our many long-standing clients and have built great working relationships of repeat business as a result.